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 Money transfer

Western Union



Western Union

The art of building eternal relations and connecting people has always been deep rooted in the policies of Western Union. With a 150-year history, the group offers the most convenient way for families and friends to send money and stay connected almost anywhere in the world. Shaping the world in which we live in, it began its Money Transfer Service outside North America in 1989.

Within a short span of time, Western Union has a established a network of over 3 lack locations in more than 200 countries. Even today, Western Union remains an industry leader with an eye towards providing the fast and the most reliable money transfer services across world.

Overview of the Process

Money Transfer Process
  • The sender can go to a Western Union Location anywhere in the world and deposit the Money and get a Money Transfer Control Number (MTCN)
  • The sender then gives the MTCN (which is a 10 digit number) to the receiver
  • The receiver may then come to any Transcorp Location or Transcorp Sub-Agent Location and produce this MTCN to them.
  • The receiver is, thereafter, asked to fill a "To Receive Money" form.
    The Transaction Process
  • The receiver can go to the location and fill a simple form called the TRM (To Receive Money).
  • The details of the form are verified from the software.
  • The customer's ID is verified.
  • Money is paid to the customer, as shown in the system.
  • Copy of TRM, ID, system confirmation and customer receipt are filed.
    Rules and Regulations (Western Union)
  • A good transaction requires the following three conditions:
    • The receiver must have filled and signed the TRM Form
    • Receiver must have a valid ID (link).
    • Receiver must have correctly provided ALL of the following information:
      • Name of Sender
      • Name of Receiver
      • Country from where the money has been sent
      • Expected Amount (10% variance is permissible)
      • MTCN
  • A transaction must only be searched by the MTCN
  • Do not divulge any of the information about the transaction to the Receiver.The Receiver should not be able to see the transaction screen in    case you operate with a PC.
  • A photocopy of the Receiver's Photo ID must be taken for records.
  • All payments under Rs.50,000/- must be in cash unless requested by the receiver in writing. A separate letter from the Receiver should be taken in such a case.
  • If any details mentioned in the TRM do not match exactly but are fairly similar, call the HO.
  • A payment should never be made to a Receiver without marking the transaction in the system first. In case your agent is marking the    transaction for you, reconfirm with them whether the transaction is marked in the system.
  • Payment should only be made to the Receiver and never to any representative
  • Attending to customers from location other than your approved location is viewed as a violation as it may be an infringement of another location, remember to get that added into the Western Union network by contacting your Primary Agent for more details
    List of Valid IDs ( Following are valid for Indian Citizens)
  • Passport
  • Driver's Licence
  • Voter Card
  • PAN Card
  • Ration Card
  • Central Government Employee ID
  • State Government Employee ID
  • Employee ID of Armed Forces & Para-military Services
  • Employee ID of RBI, SEBI, TRAI & IRDA
  • Employee ID of Police
  • Bank passbook (Only if the photograph is attested by the Bank)
  • Postal Loyalty Card
  • NOTE: Employee ID refers to only IDs issued to people working with the issuing authority. IDs issued to civilian residents, etc. by army/police are not accepted at the moment
    List of Valid IDs ( Following are valid for Foreign National Citizens)
  • Passport with a valid visa
  • Refugee Cards: Two forms of certification are valid
  • A) A Refugee Card issued under The Registration of Foreigners Rules, 1939, specifying the purpose of domicile as “Refuge”.
    B) Alternatively a Certificate issued by the UNHCR verifying that the recipient is a refugee. The letter must have Reference Number, File Number and Validity along with photograph of the individual.
    Other Points to remember on IDs:
  • All IDs must have the Receiver's photograph, and should also be valid in case the ID has an expiry date.
  • In case the ID does not have any address or if the addresses on the ID are old or of some other city, insist on a confirmation of local address and contact number of the receiver in the TRM.
  • You must make an effort to ensure that the photocopy of the ID is clear and the face of the receiver is identifiable even in the photocopy.
  • If a person presents a passport of any country other than India, the person is deemed to be a foreigner, irrespective of the origin of the individual. Hence checking a valid visa is required
    MoneyGram is a global leader in worldwide money transfer services, working closely with specially chosen agents in 284,000 locations across 196 countries and territories. We provide a secure way to send and receive money to and from your loved ones worldwide – and we’ll make sure that your money gets to where it’s needed quickly.
  • It’s quick – your money is where it’s needed in just 10 minutes.
  • It’s available to everyone – you don’t need a bank account or credit card.
  • It’s easy – just visit our office and complete one simple form.
    RTG Exchange has entered into tie-ups with partner banks as referral Agent to issue foreign currency demand drafts and effect wire transfers through their correspondent banking network to any corner of the world. Demand Drafts and remittances can be issued in major currencies
    You can now avail of our foreign currency “Demand Draft” facility to make payments for various purposes like:

  • Payment of University fees abroad
  • Making a gift remittance to a friend or relative
  • Payment of application fees for various exams like TOEFL, GMAT etc.
  • Payment for medical treatment abroad
  • Payment for Film Shoots abroad
  • And all other permitted purposes as per the RBI guidelines.
  • Foreign currency Demand Drafts are issued in currencies such as United States Dollars (USD), Great Britain Pounds (GBP), EURO, Japanese Yen (JPY), Australian Dollars (AUD), Canadian dollars (CAD), New Zealand Dollars (NZD), Hong Kong Dollars (HKD), Swiss Francs (CHF) and Singapore Dollars (SGD).

    RTG Exchange is referral Agent for HDFC Bank, Axis Bank & ICICI Bank to REMIT FOREIGN EXCHANGE for the following:
  • Family Maintenance & Gifts
  • Private / Business / Leisure Visits.
  • Remittance by tour operators / travel agents to overseas agents / principals / hotels.
  • Medical Treatment abroad.
  • Visa fees.
  • Registration / Subscription / Membership fees to International Organizations.
  • Fee for participation in global conferences and specialized training.
  • Employment and processing, assessment fees for overseas job applications.
  • Emigration and Emigration Consultancy Fees.
  • Skills / credential assessment fees for intending migrants.
  • Remittance for participation in international events / competitions (towards training, sponsorship and prize money).
  • Overseas Education.
  • Remittance under educational tie up arrangements with universities abroad.
  • Remittance towards fees for examinations held in India and abroad and additional score sheets for GRE, TOEFL etc.
  • Film shooting.